1) National Market (India)

CANCELLATION POLICY

• Cancellation can be made within 24 hours or before the parcel is dispatched.

EXCHANGE POLICY

• If the customer receives the product in perfect condition but is unsatisfied, they may request an exchange only. Refunds are not provided.

• If a product is defective or damaged, only the product will be exchanged. No refund will be given.

• If the customer does not like the product and wants to buy another product, the customer will have to pay the courier charges on both sides (dispatch and return).

• Return/exchange/damaged request can be raised within 7 days.

• Once we receive the request, we will replace/exchange the product in 5–7 business days.

• Refunds are not applicable as per company policy.

SPECIAL CONDITIONS

• For stitched products, only a size exchange within the same product is possible. They cannot be exchanged with another product.

• Exchanges are only allowed once per order.

• Only products that are unused, unworn, unwashed, undamaged, with all labels and tags intact in original packaging are eligible for exchange.

• The customer has to send the parcel back, as we do not provide pickup for exchanges. If pickup is requested and available, ₹200 per piece will be charged.

• The exchanged product will be dispatched only after we receive the old product.

• If your package arrives tampered with or damaged, please refuse delivery. If accepted, DASTKAR will not be liable.

DAMAGED / WRONG PRODUCTS (Opening Video Required)

• Please make an unboxing video. Without it, the product will not be considered under damaged/wrong category.

• Contact us immediately within 2 days of delivery via WhatsApp +91 88249 87345 or email dastkar.co@gmail.com.

• We will try to arrange a pickup if available; otherwise, the customer must send it back.

• Replacement/Exchange only – no refunds will be issued.

NOT CONSIDERED DAMAGED

• If the dress doesn’t suit you.

• Disliking fabric quality/texture.

• Minor issues like tassels pulled during transit.

• Minor printing variations (unevenness, roughness) due to hand-block printing.

• Color variations (up to 10%) due to screen/light.

• Size variations of +/- 5%.

NON-EXCHANGEABLE ITEMS

• Custom products, personalized items.

• Sale/discounted/coupon/gift voucher products.

2) International Market (Outside India)

At Dastkar, all products are dispatched only after a strict quality check. While refunds are not available, we do offer product replacement/exchange in case of genuine issues.

NO REFUNDS

• Refunds are not possible for international orders.

• If you receive a damaged or wrong product, we will provide a replacement/exchange only.

NOT VALID FOR EXCHANGE

The following issues will not be considered as damage/defect:

1. Fit Issues – If the dress does not suit you.

2. Fabric Quality/Texture – Slightly rough/old look due to fabric nature.

3. Minor Issues – Tassels pulled, small loose threads, etc.

4. Handmade Variations – Slight roughness, unevenness, or minor printing variations (normal in hand-block printing).

5. Color Variations – Up to 10% difference due to screen resolution or lighting.

6. Size Variations – +/- 5% difference is natural and not considered damage.

QUALITY ASSURANCE

• Every product is carefully inspected before dispatch.

• If you still receive a wrong or damaged product, please contact us within 48 hours of delivery with proper unboxing images/videos.

• After verification, we will provide a replacement/exchange of the product.

• No monetary refunds will be processed.

SUPPORT

📧 Email: dastkar.co@gmail.com
📱 WhatsApp: +91 88249 87345